Privacy Policy

1. Overview

Lincoln of Toorak ("we", "us", "our") operates the venue hire and reception business located in Toorak, Melbourne, accessible via lincolnoftoorak.com.au. We respect your privacy and are committed to handling personal information responsibly and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, handle, use, and protect your information when you browse our website or submit an enquiry.

2. Explicit Statement on Email Marketing & Newsletters

We do not store your name, email address, or contact details for email marketing, promotional campaigns, or automated email distribution lists.

When you submit an enquiry form or contact us via our website, your information is used solely to respond directly to your event requirements, provide pricing brochures or package details, and arrange venue walkthroughs. We will never:

  • Add your email to a recurring marketing newsletter or promotional list.

  • Send you unsolicited promotional or marketing emails.

  • Sell, rent, lease, or share your contact information with third-party marketing agencies or external data brokers.

3. Information We Collect

We only collect personal information that is reasonably necessary to facilitate event enquiries, provide quotes, and manage event operations.

  • Contact Information: Full name, email address, and contact phone number.

  • Event Specifics: Event type (e.g., wedding, corporate gala, private celebration), anticipated date, estimated guest count, catering requirements, and custom notes.

  • Technical & Analytics Data: When you browse our website, standard non-identifiable web telemetry data is collected, including your browser type, device information, IP address, pages visited, and referring source.

4. How We Collect Information

  • Direct Interaction: Directly from you when you submit a website enquiry form, request a brochure download, email us, or speak to our events team over the phone.

  • Automated Web Technologies: Cookies, tracking pixels, and analytics scripts deployed to help monitor website performance, understand user traffic, and ensure technical functionality.

5. Why We Collect Your Information

Your information is collected and processed exclusively for legitimate operational purposes:

  • Responding to your initial venue enquiry and assessing date availability.

  • Preparing tailored venue hire quotes, menus, and packages.

  • Communicating directly with you regarding private tours, tastings, or contract details.

  • Satisfying licensing, security, operations, and regulatory requirements associated with operating an event space in Victoria.

6. Disclosure to Third Parties

We do not disclose your personal information to third parties except in the following limited operational scenarios:

  • Operational Service Providers: Secure technology vendors that host our website, provide internal communication infrastructure, or support operational systems.

  • Approved Event Partners (Upon Request Only): If you specifically request introductions to external event partners (such as approved cultural caterers, AV production specialists, or decor suppliers), relevant event details are shared only with your explicit consent.

  • Legal Compliance: Where required or authorized by law, court order, or governmental authorities.

7. Cookies, Pixels, and Website Analytics

Our website may use standard cookies and analytics tools (such as Google Analytics or advertising conversion tracking tags) to analyze website traffic, optimize ad campaigns, and improve user navigation.

  • What Cookies Do: Cookies help the site remember basic preferences and measure whether specific pages (such as wedding packages or corporate event details) are loading correctly.

  • Your Choices: You can adjust your browser settings to decline cookies or alert you when cookies are being sent. Opting out will not prevent you from using our enquiry forms or viewing our event packages.

8. Data Security and Storage

We implement reasonable physical, technical, and administrative safeguards to protect your personal details from unauthorized access, misuse, modification, or disclosure. When an enquiry concludes and there is no legal, administrative, or operational requirement to retain the communication, records are securely archived or deleted.

9. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you or request that inaccurate details be updated or removed. To make an inquiry or update your details, contact our privacy officer using the contact information below.

10. Contact Us

For questions regarding this Privacy Policy or how your personal information is handled, reach out directly to: